In 2022, for the 1st time ever, Monoma Netherlands, France, Finland and Ireland have received the ISO-9001: Quality Management Systems accreditation. By implementing the ISO structure in these countries, we are continuously improving the relationship between our customers and our organisation. The ISO-9001 standard is a guarantee of a consistent, transparent, and reliable working method. Our Business, Quality & Control department monitors our working method in all the countries where we are currently active.
Through the implementation of the new ISO structure, we now have a better efficiency and consistency of our major business practices, a better regulation of successful working practices, and a better understanding of the needs of our customers. Alongside this, we’ve improved our customer satisfaction, our risk management, and our internal communication.
At Monoma, we strive to continuously improve our organisation, our working methods, and our relationship with our customers. We always set the bar a little higher for ourselves.